Privacy
We only process data needed to respond, keep the site secure and understand what visitors ask about.
Controller
Silvant is the contact point for this website. Privacy questions can be sent to hallo@silvant.ai. Chamber of Commerce and VAT details are shown at the bottom of this page and in the footer.
What we process
If you use the contact form or Quickscan, we process your name, email address, company name, process area, optional system information, message, visited page and any campaign parameters. If you use the chat, we process your chat message and keep the latest messages locally in your browser so the conversation remains visible. The server uses technical data such as IP address or client id only for security, debugging and rate limiting.
Purposes and legal bases
We use data to answer your question, follow up on a Quickscan, prevent abuse and keep the website technically working. Only after you consent do we use analytics to measure page views and conversion steps. Depending on the purpose, we rely on your consent, steps before a possible contract, legitimate interest or a legal obligation.
Processors
We do not sell personal data. To run the site we may use processors for hosting, email and form delivery. After consent, Google Analytics 4 and PostHog may process analytics data. If chat is enabled, an AI provider may process chat messages. Do not share confidential business information, special category data or customer data in the chat or forms before separate agreements are in place.
Retention
Contact and Quickscan requests are kept as long as needed for follow-up and for no longer than twelve months after last contact, unless an engagement or legal retention duty starts. Chat history is stored on your own device in localStorage and can be removed by you in the browser. Technical security data is kept no longer than needed for security and debugging.
Cookies and localStorage
After consent, we use Google Analytics 4 and PostHog to measure page views and explicit conversion steps. Ad personalisation, PostHog autocapture and session recordings are disabled. Your choice is stored in localStorage and can be changed through 'Analytics settings' in the footer. These services do not load without consent. Functional storage may also be needed for chat.
Transfers outside the EEA
If a processor outside the European Economic Area is used, we do so only with appropriate contractual safeguards. For a paid project, processors, data locations and security arrangements are documented separately.
Your rights
You can ask for access, correction, deletion, restriction or portability of your data via hallo@silvant.ai. You can also object to processing. If you are not satisfied with our response, you can lodge a complaint with the Dutch Data Protection Authority.
Last updated: July 2026 · hallo@silvant.ai