Worked example · fictional data
A planner delegates delivery follow-up.
The planner gives an instruction and adds a customer deadline. Agents investigate orders, contact suppliers and process updates. The planner can run the same check every day.
This example illustrates a possible implementation. It does not describe a delivered client project or measured result.
Order follow-up
Execution & exceptions
Supplier response matched to the open order
ERP delivery date updated. Customer informed. Follow-up task closed.
Handled automaticallyProposal exceeds the agreed shipping cost
Costs and alternatives sent to the order owner.
Colleague decision requiredIllustration of a possible implementation, not a live client system.
The workflow in detail
- Systems involved
- ERP · Supplier email · Carrier · CRM
- How the work happens today
- The planner reviews open orders, searches supplier email and checks customer commitments. New information is copied into ERP and the schedule manually.
- What the agent executes
- The agent checks open orders for missing or overdue delivery commitments. It requests an update, matches the reply to the order and checks it against existing agreements. A confirmed change within the rules is written back to the ERP. The customer or internal owner receives the relevant update.
- What the employee does
- The planner asks: ‘Check our open orders. Request missing delivery dates and update the schedule.’ They add their expertise: this customer needs delivery before Friday. The agent prioritises that order. After the first round, the planner sets the check to run every working day, without code or technical knowledge.
- Limits and recovery
- More expensive shipping or a supplier change goes to a colleague for approval. Before each update, the workflow checks that the order is still current. Failed system writes are logged and recovered without emailing the customer twice.
- What Silvant builds
- Silvant connects order lines, supplier messages, customer commitments and scheduling. Date validation, concurrent order changes, duplicate messages and recovery paths are designed and tested up front. That execution remains available for new instructions from planners.
- 01
Give an instruction
The planner describes the work and can add a customer commitment.
- 02
Investigate and follow up
The agent checks orders and requests missing delivery dates.
- 03
Execute or refer
Confirmed data is processed; extra costs require approval.
- 04
Set up a routine
The planner turns the instruction into a daily check.
Does this work look familiar?
Tell us how your team handles it today and which systems are involved.