Worked example · fictional data
Scheduling work with the right people and materials.
An installation company receives an urgent repair when its week is already full. The planner asks the system to investigate options using availability, required skills, travel time and materials.
This example illustrates a possible implementation. It does not describe a delivered client project or measured result.
Customer approval for the inspection and material availability for the repair. The calendar has not been changed.
The workflow in detail
- Systems involved
- Work orders · Team calendar · Inventory · Customer agreements
- How the work happens today
- The planner calls technicians, checks materials and moves appointments around. A change can affect several customers. Required skills and specific customer agreements may live mainly in the planner's head.
- What the system does
- The system retrieves jobs, availability and material status. Scheduling rules check duration, qualifications, travel and customer time windows. Agents investigate missing information and explain the options. Each proposal shows what changes and which confirmations are outstanding.
- What the planner does
- The planner asks: ‘Find time for this repair this week. The customer is only available in the morning.’ They specify two technicians and another job that can wait. The system recalculates. An afternoon check can flag anything missing for tomorrow's jobs.
- Confirm before changing the schedule
- Unknown material availability stays unresolved. Missing qualifications cannot be ignored. The planner approves changes and decides which customers must agree first. Calendars are checked again before booking; failed updates remain visible.
- What Silvant builds
- Silvant connects work orders, calendars and inventory, defines scheduling constraints and builds approval and write-back steps. The planner can describe priorities and recurring checks. Access to additional staff data or new permissions requires separate configuration.
- 01
Job and constraints
The planner specifies priority, time window and required people.
- 02
Check options
Availability, skills, travel time and materials are checked.
- 03
Choose a change
The planner reviews consequences and obtains customer confirmation where needed.
- 04
Update the schedule
After approval, work orders and calendars are updated and people are informed.
Does this work look familiar?
Tell us how your team handles it today and which systems are involved.